Dustin M. Waibel

Newark, CA | 408-472-4560 | dustin.waibel@gmail.com | dustinwaibel.com | linkedin.com/in/dustinwaibel/

UX Design Leader & Systems Thinker

Designing complex systems that solve real problems for people

Experienced UX and Experience Design Leader with success delivering intuitive, user-centered design solutions. Specializing in complex systems design and accessibility compliance while leading diverse teams to create impactful user experiences. Proven ability to manage cross-functional, multi-location teams and lead the design of enterprise platforms, design systems, and high-traffic consumer experiences. Known for big-picture thinking, mentoring junior designers, and advocating for end-to-end solutions that prioritize user needs.

Core Skills

  • UX Team Leadership

  • Design Systems & Pattern Libraries

  • Product Design & Strategy

  • Wireframing & Prototyping

  • User Research & Testing

  • Agile & Scrum Environments

  • Workflow & Project Planning

  • Stakeholder Communication

  • Cross-functional Team Collaboration

Experience

Electronic Arts (EA) – Redwood City, CA
Manager, Experience Design | April 2020 – December 2024
Lead Experience Designer | November 2018 – April 2020

  • Streamlined Unified Messaging system through user research and interface redesign. Reduced average task completion time by 25%, allowing game developers more time for core development work.

  • Implemented comprehensive design system based on W3C WCAG standards. Achieved WCAG AA minimum compliance (AAA in most cases) through color contrast optimization and rem-based font sizing for improved accessibility across all user vision level.

  • Led inclusive hiring process emphasizing diverse problem-solving perspectives. Enabled team member to identify user-centric settings organization approach that outperformed original design in A/B testing.

  • Established global team coordination framework across US, Canada, and China. Maintained effective collaboration through scheduled 1:1s, monthly team meetings, Figma file documentation, and timezone-flexible Slack communication.

  • Mentored junior designer with limited UX background through structured support and challenge framework. Developed designer's confidence and skills to build equal partnerships and assume leadership role on tools team.

  • Challenged Identity tool requirements through systematic information audit. Eliminated unnecessary user questions and simplified onboarding process to achieve near 100% completion rate.

Apple Inc. – Cupertino, CA
Senior User Experience Designer | August 2007 – November 2018

Integrated iLog system into Apple Support homepage design. Reduced agent ticket creation time by 20%, streamlining support workflow efficiency.

  • Redesigned Apple Contact tool interface and user flow. Reduced average handle time by 30%, generating millions in annual cost savings for the company

  • Conducted comprehensive localization audit after identifying Germany drop-off patterns. Discovered systemic grammar issues affecting cultural perception and user trust, leading to improved global tool adoption rates.

  • Led localization audit initiative with engineering and content strategy teams. Improved Contact tool uptake across international markets through country-specific design adjustments including right-to-left layouts.

  • Designed scalable Contact tool architecture accommodating multiple variables. Created flexible system handling location, product, and coverage status variations while maintaining consistent user experience across simple and complex support scenarios.

  • Redesigned Apple Contact tool interface and user flow. Reduced average handle time by 30%, generating millions in annual cost savings for the company; delivered project early and under budget, earning a five-figure performance bonus.

VMware – Palo Alto, CA
UI Designer (Contract) | February – March 2007

  • Developed comprehensive in-app tutorial for a complex enterprise application under emergency timeline. Prevented potential customer support overflow by providing guided user onboarding for mission-critical software launch.

  • Designed and implemented an in-app tutorial project from wireframe to launch in under 5 weeks.

Intel Corporation – Santa Clara, CA
Web Design Lead (Contract) | September 2006 – August 2007

  • Migrated legal team's content management system to streamlined publishing platform. Reduced content publication time from full day to under one hour while democratizing publishing access across team members

  • Led redesign of the internal Intel Legal website; migrated site architecture from static HTML/ASP to a modern CMS.

Additional Relevant Experience

  • Interactive Specialist, Xilinx, Inc. – San Jose, CA
    Owner & Lead UX Designer | FG Designs – San Jose, CA

Education

  • Bachelor of Arts, History
    Arizona State University – Tempe, AZ


Technical Tools:

Figma • Adobe Creative Suite • Sketch • Miro • Jira / JaaS • Trello

A PDF copy of my resume is available for download.