Experience
High proficiency in using Figma, Adobe XD, Photoshop, Illustrator, and Miro to develop wireframes, screen-flow diagrams, pixel-accurate page mockups, design specifications, and functional prototypes. Writing user experience business requirements. Coordinating with cross-functional business teams to deliver designs that account for all variables.
Collaborating with team members and engineering while delegating work to team and holding them accountable for deadlines and deliverables. Establishing design patterns and creating common interface components to promote consistency and reuse across online solutions.
Designing user studies, overseeing focus groups, and integrating feedback from quantitative as well as qualitative sources.
Work
Lead Experience Designer / Manager, Experience Design
Electronic Arts
November 2018 - Present
Manager of the Experience Design team for the EA Digital Platform (EADP) group. Team consists of 6 talented designers across 5 different locations in the US, Canada, and China. We design developer platforms for configuration and analytics, including a full design system, UI framework implementation, and partner education and influence.
Senior User Experience Designer
Apple, Inc.
August 2007 - November 2018
Lead designer for the Apple Support homepage and related product support pages, which are used by millions of people each month. Lead designer for our Contact tool, which saves Apple millions of dollars each year by reducing average handle time and increasing effectiveness of support interactions.
Creative lead for our article collections, which expose our users to new and interesting topics across the Apple ecosystem.
UI Designer (contract)
VMware
February - March 2007
Called in on an emergency project. Built an in-program tutorial and help files from prototype to shipping product in 5 weeks.
Web Design Lead (contract)
Intel
September 2006 - August 2007
Lead designer on the content team that completely redesigned the internal Intel Legal Web site, while also coordinating its move from HTML and ASP pages to a CMS site.
Interactive Specialist
Xilinx, Inc.
June 2000 - April 2004
Managed our distributed content provider system while designing and building key pages.
Owner & Lead UX Designer
FG Designs
January 1996 - July 2009
Ran my own website design shop, which included building robust e-commerce sites with scheduling and shopping flows.
Education
Arizona State University — Bachelor of Arts, History
A PDF copy of my resume is available for download.